Will I be assigned to a single AtYourService VA, or multiple?
Initially, you will only be assigned one which is based on your most immediate needs. Since our assistants usually have a few focus areas and a good general skillset, then if you choose to fully manage them, another assistant probably will not be necessary until you are fully able to leverage your first.
However, when you are able to maximize the utility your first AtYourService VA can offer you, then you should consider having another assigned to you. We encourage our clients to treat our assistants as their own team, as they will definitely be treating you as theirs.
How does your pricing work?
Price depends on your specific needs and whether you need a flexible, on-demand assistant to help you or a full-time managed one. Our assistants have different primary roles, and you can expect to pay much more for someone that is able to consistently close deals for you, versus someone who you can rely on for back-office tasks. However, rates at REPS tend to be competitively lower than most placement agencies and you can definitely expect to pay less than hiring locally.
How are your real estate virtual assistants trained?
You can read about our training process here. All of our VAs attend AtYourService Academy, upon orientation with a specific curriculum, and on an on-going basis when new content arrives so that their skills are continually honed. AtYourService Academy is the reason that our team is able to deliver consistent results to you and we are always looking for ways to expand what it offers.
I am interested in hiring some assistants to make cold calls on a regular basis, but how will I know that the agents are performing well?
As customer satisfaction is our highest priority, we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. Our supervisors listen in to live calls and give instant feedback to our agents. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.
How quickly can I expect my delegated tasks to be completed?
REPS is committed to delivering its services on deadline and communicating clearly to you throughout the process. TAT will vary depending on the tasks involved, but for most tasks you can expect same day service, up to 48 hours. Larger projects will have longer timeframes but will always be openly discussed with you before work begins.
How will I communicate with my real estate virtual assistant?
All of our assistants utilize many communication tools, but we primarily do so through Email, Slack, and Zoom. If your business has a communication medium that it prefers then our assistants can adopt using it for you.